Frequently asked questions

Quick answers to the questions people ask most. Each links to the article with the details.

Why is my income different from my wallet balance?

Income leaves out ISK moved between your own wallets and activities that lost money, while your balance changes with every transfer. Ore you haven't sold, assets and open orders aren't in your wallets yet. Read more.

Why don't I see all of my characters on a page?

Viewing, in the top bar, may be set to one group or one character. Choose All characters to see them all. Read more.

What can my corporation see about me?

Only what you choose to share with it, and each leader sees part of that depending on their role. You can see each time a leader looks. Read more.

Why is a number missing for one of my characters?

The character may not have given VoidForge the permission that page needs. Its row on Access & Sync shows Missing and a Re-authorize button. Read more.

How long until a new character's data shows?

Most data arrives within minutes, and wallet journals and assets within the hour. Read more.

Why does a corporation tab show a lock?

It needs an in-game role that none of your characters there holds, such as Director or Accountant. It fills in on its own if one of them gets the role. Read more.

Can VoidForge move my ISK or change my orders?

No. VoidForge only reads from EVE. It can't move ISK, change orders or do anything in the game. Read more.

Why does selling ore count as mining income?

Selling something your account mined counts toward Mining, not Market, so the same ISK isn't counted twice. Planetary goods and skill injectors work the same way. Read more.

How do I pay for my corporation's plan?

Give ISK in the game to the character named on Support VoidForge, with your corporation's code in the reason. Anyone can pay it. Read more.

I lost my phone. How do I sign in?

Sign in on the website with one of your recovery codes. If you've lost those too, a VoidForge admin can reset two-factor for your account. Read more.